PENGARUH LOKASI, FASILITAS, DAN PELAYANAN TERHADAP KEPUASAN PENGUNJUNG DESA WISATA DAWUHAN, KEC. WANAYASA, KAB. BANJARNEGARA
Article Sidebar
Main Article Content
Abstract
Based on field data visitors to Dawuhan Tourism Village, Wanayasa District, Banjarnegara Regency are still complaining about incomplete and untidy facilities, the service and management system has not been maximized and is still chaotic and the arrangement of tourist attractions is not good and so that management services are considered less than optimal, in addition, the location is not strategic and difficult to access by visitors. This study aims to determine the influence of places, facilities and services on library visitor satisfaction in Dawuhan Tourism Village, Wanayasa District, Banjarnegara Regency.
In this study using a field research approach (Field Research). Field Research is research conducted at the place of occurrence of symptoms using a type of quantitative research. The data collection methods used in this study were questionnaire (questionnaire) methods, and documentation. Before data analysis was carried out, validity and reliability tests were carried out on questionnaire questions. As for analyzing the data using quantitative analysis.
After deepening research and data analysis resulted in the conclusion that the place variable has a positive and significant influence on visitor satisfaction, the level of significance is below 10% and df = 96, t value 2.661 > t table 1.658 and probability 0.009 < 0.100, Facility variables have a positive and quite significant influence on community satisfaction, significance levels of 10% and df 96, t values of 0.290 < t tables 1.658 and probability of 0.773 > 0.100, service variables have a positive and significant influence on visitor satisfaction, significance levels below 10% and df = 96, t values 5.716 t > table 1.658 and probability 0.000 < 0.100, the variables place, facilities and services together have a positive and significant influence on visitor satisfaction, with the results of calculating the significance of probability below 10% and df 96, amounting to 40.297 > f table 8.56 so that there is a simultaneous influence. The coefficient of determination is 0.557 (56%) which means that together it is influenced by the variables of place, facilities and services by 56%, while the remaining 44% is a dimension of other variables.
Article Details
Retained Rights/Terms and Conditions of Publication
1. As an author you (or your employer or institution) may do the following:
- make copies (print or electronic) of the article for your own personal use, including for your own classroom teaching use;
- make copies and distribute such copies (including through e-mail) of the article to research colleagues, for the personal use by such colleagues (but not commercially or systematically, e.g. via an e-mail list or list server);
- present the article at a meeting or conference and to distribute copies of the article to the delegates attending such meeting;
- for your employer, if the article is a ‘work for hire’, made within the scope of your employment, your employer may use all or part of the information in the article for other intra-company use (e.g. training);
- retain patent and trademark rights and rights to any process, procedure, or article of manufacture described in the article;
- include the article in full or in part in a thesis or dissertation (provided that this is not to be published commercially);
- use the article or any part thereof in a printed compilation of your works, such as collected writings or lecture notes (subsequent to publication of the article in the journal); and prepare other derivative works, to extend the article into book-length form, or to otherwise re-use portions or excerpts in other works, with full acknowledgement of its original publication in the journal;
- may reproduce or authorize others to reproduce the article, material extracted from the article, or derivative works for the author’s personal use or for company use, provided that the source and the copyright notice are indicated, the copies are not used in any way that implies RCEPM-LIPI endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
All copies, print or electronic, or other use of the paper or article must include the appropriate bibliographic citation for the article’s publication in the journal.
2. Requests from third parties
Although authors are permitted to re-use all or portions of the article in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use. Requests for all uses not included above, including the authorization of third parties to reproduce or otherwise use all or part of the article (including figures and tables), should be referred to RCEPM-LIPI by going to our website athttp://telimek.lipi.go.id.
3. Author Online Use
- Personal Servers. Authors and/or their employers shall have the right to post the accepted version of articles pre-print version of the article, or revised personal version of the final text of the article (to reflect changes made in the peer review and editing process) on their own personal servers or the servers of their institutions or employers without permission from RCEPM-LIPI, provided that the posted version includes a prominently displayed RCEPM-LIPI copyright notice and, when published, a full citation to the original publication, including a link to the article abstract in the journal homepage. Authors shall not post the final, published versions of their papers;
- Classroom or Internal Training Use. An author is expressly permitted to post any portion of the accepted version of his/her own articles on the author’s personal web site or the servers of the author’s institution or company in connection with the author’s teaching, training, or work responsibilities, provided that the appropriate copyright, credit, and reuse notices appear prominently with the posted material. Examples of permitted uses are lecture materials, course packs, e-reserves, conference presentations, or in-house training courses;
- Electronic Preprints. Before submitting an article to an MEV Journal, authors frequently post their manuscripts to their own web site, their employer’s site, or to another server that invites constructive comment from colleagues. Upon submission of an article to MEV Journal, an author is required to transfer copyright in the article to RCEPM-LIPI, and the author must update any previously posted version of the article with a prominently displayed RCEPM-LIPI copyright notice. Upon publication of an article by the RCEPM-LIPI, the author must replace any previously posted electronic versions of the article with either (1) the full citation to the work with a Digital Object Identifier (DOI) or link to the article abstract in MEV journal homepage, or (2) the accepted version only (not the final, published version), including the RCEPM-LIPI copyright notice and full citation, with a link to the final, published article in journal homepage.
4. Articles in Press (AiP) service
RCEPM-LIPI may choose to publish an abstract or portions of the paper before we publish it in the journal. Please contact our Production department immediately if you do not want us to make any such prior publication for any reason, including disclosure of a patentable invention.
5. Author/Employer Rights
If you are employed and prepared the article on a subject within the scope of your employment, the copyright in the article belongs to your employer as a work-for-hire. In that case, RCEPM-LIPI assumes that when you sign this Form, you are authorized to do so by your employer and that your employer has consented to the transfer of copyright, to the representation and warranty of publication rights, and to all other terms and conditions of this Form. If such authorization and consent has not been given to you, an authorized representative of your employer should sign this Form as the Author.
6. RCEPM-LIPI Copyright Ownership
It is the formal policy of RCEPM-LIPI to own the copyrights to all copyrightable material in its technical publications and to the individual contributions contained therein, in order to protect the interests of the RCEPM-LIPI, its authors and their employers, and, at the same time, to facilitate the appropriate re-use of this material by others. RCEPM-LIPI distributes its technical publications throughout the world and does so by various means such as hard copy, microfiche, microfilm, and electronic media. It also abstracts and may translate its publications, and articles contained therein, for inclusion in various compendiums, collective works, databases and similar publications
References
Basuki, Sulistyo. 1994. Periodisasi perpustakaan Indonesia, Rosdakarya, Bandung
Blake, Reed H. dan Edwin O, Haroldsen. 2005. Taksonomi Konsep Komunikasi, Papyrus, Surabaya
Buku Pedoman Perpustakaan edisi 3 tahun 2004, Dirjen Pendidikan Tinggi RI
Ghozali, Imam. 2009. Aplikasi Analisis Multivariate dengan program SPSS, Gema Pertama, Jakarta
http://edukasi.kompasiana.com/2009/11/16/manuskrip-aceh-so-peuhireun/, diakses 2 Januari 2017
http://makdis.multiply.com/journal/item/21/JENIS-JENIS_PERPUSTAKAAN, diunduh 20 november 2016
http://udahgajerman.wordpress.com/2011/01/11/codex-gigas-alkitab-iblis/, diakses 2 Januari 2017
Kotler, Philip dan Keller. 2009 Manajemen Pemasaran. Ed. 13, Erlangga, Jakarta
Larasati Milburga, et al, 1991, Membina Perpustakaan Sekolah, Kanisius, Yogyakarta
Lupiyoadi, Rambat. 2001. Manajemen Pemasaran Jasa , Salemba Empat, Jakarta
Moh. Nazir. 1988. Metode Penelitian, Ghalia Indonesia, Jakarta
Nasution, M.N. 2004 Manajemen jasa Terpadu, Ghalia Indonesia, Jakarta
Perpustakaan Nasional Republik Indonesia. (2011) Standar Nasional Perpustakaan (SNP): Perpustakaan Provinsi, Perpustakaan Kabupaten/Kota, Perpustakaan Kecamatan, Perpustakaan Desa/Kelurahan, Perpustakaan Khusus Instansi Pemerintah, Perpustakaan Nasional Republik Indonesia, Jakarta.
Sugiyono. 2013. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Cet.18. Bandung: Alfabeta.
Suharsimi Arikunto. 2003. Produser Penelitian Suatu Pendekatan Praktek, Rineka Cipta, Jakarta
Sulistyo Basuki. 2003. Pengantar Ilmu Perpustakaan, Universitas Terbuka, Depdikbud, Jakarta
Sutarno NS. 2003. Perpustakaan dan masyarakat, Jakarta: Yayasan Obor Indonesia
Sutrisno Hadi. 2004. Metode research, Andi Offset , Yogyakarta
Swastha, Bashu, Ibnu Sukotjo. 2010. Pengantar Bisnis, Liberti, Yogyakarta
Tjiptono, Fandy. 2000. Prinsip prinsip Total Quality Service, Andi Offset, Yogyakarta
Tjiptono, Fandy. 2000. Strategi Pemasaran, Andi Offset, Yogyakarta
www.badanperpusda-diy.go.id, diunduh 26 november 2016, 09.00 WIB